Refund Policy

Effective date: September 17, 2026

All sales are final

We do not accept returns. All sales are final. Because cigars and other tobacco products are age-restricted consumable goods, products cannot be returned or exchanged after purchase.

Damaged orders or other issues

If your order arrives damaged, contains the wrong item, or you experience another issue with your purchase, please contact us promptly. We will review the circumstances and explore available options to make it right.

Email info@senornegrocigars.com or call 1-809-461-6785. Please include your order number, a description of the issue, and clear photographs when damage or an incorrect item is involved.

Contacting us does not guarantee a refund, replacement, exchange, or store credit. Any resolution is determined case by case, subject to applicable law.