Shipping policy

SHIPPING POLICY

Effective date: September 17, 2026

Señor Negro Cigars ships only to destinations within the United States where the sale, shipment, possession, and delivery of our products are legally permitted.

ORDER PROCESSING

Orders are normally prepared and transferred to the carrier within 2–3 business days. Business days do not include weekends or U.S. holidays.

High order volume, severe weather, address problems, age-verification reviews, or circumstances outside our control may extend processing times.

AGE AND LEGAL REQUIREMENTS

You must be at least 21 years old and legally eligible to purchase and receive tobacco products at the delivery address.

Age verification and an adult signature may be required. We reserve the right to cancel an order that cannot be legally shipped or delivered. Any applicable payment will be refunded if we cancel an order for this reason.

We do not ship to locations where the sale, shipment, possession, or delivery of our products is prohibited or restricted.

SHIPPING AND DELIVERY ESTIMATES

Delivery estimates begin after the carrier receives the package. Estimated delivery dates are not guaranteed.

Tracking information will be sent to the email address or telephone number provided during checkout when available.

Carrier delays, severe weather, holidays, delivery restrictions, and other circumstances outside our control may affect delivery.

SHIPPING ADDRESSES

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters fulfillment or is transferred to the carrier.

Additional shipping charges may apply if a package is returned because of:

• An incorrect or incomplete address
• A refused delivery
• Failed age verification
• Unsuccessful delivery attempts
• The recipient being unavailable to provide an adult signature

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, contains an incorrect item, or appears to be lost, please contact us promptly.

Include your order number, a description of the issue, and clear photographs of the package and products when damage or an incorrect item is involved.

We will review the circumstances and explore available options to make it right. Any resolution will be determined case by case, subject to applicable law.

CONTACT US

Señor Negro Cigars LLC

Email: info@senornegrocigars.com
Phone: 1-809-461-6785